How can we help?

We call to confirm the order first. After that it takes one to two working days to hand the parcel to the carrier, and the carrier three to seven working days more, depending on the country. We give you the tracking details ourselves, on the confirmation call or whenever you ask; some routes have none, and we give you the dispatch date instead.

Delivery costs you nothing: there is no charge on any order, in any country we serve, and no minimum spend to reach first. Outside the EU and the UK, customs may charge import fees on arrival.

One way only: cash to the driver when the parcel reaches you. The site takes no card and asks for no card or bank details at any stage.

The amount is the price of the goods and nothing on top, agreed with you on the confirmation call. Drivers carry little change, so the exact sum is worth having ready.

Every product is covered for 24 months against manufacturing faults.

If something stops working, write to us with the order number and a few photos of the fault. We then arrange a repair, a replacement or a refund.

Changed your mind instead? See returns and refunds.